It should not have. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Anytime I can create with the Stardream line, I jump at the . Ask if they want you to dispose of it or return it to them. So buyer filed a claim for a return with eBay citing wrong item sent. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Ebay says I have to "take action" by Sept. 11th. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Am I supposed to follow up with Royal Mail or it is now his responsibility? But so far no response from buyer. They have always just put new shipping labels over the original label on the unopened package. When you issue a refund to the buyer They'll be refunded through their original payment method. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I'm not sure where I stand on this now. eBay will not assist with a transaction that occurred beyond its purview. Yup pretty much. But I would think it is more likely a customs thing. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. 26-05-2020 I sell on Ebay myself. If the package was mixed up, it would have happened there. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. I will try to ask the questions? Report the buyer. The law spells out how to challenge billing errors. Is it possible they received it from another seller? You can ask the customer to return the item, but he has no legal obligation to do so. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I recently had the same experience. This sounds exactly like the issue Im having! So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. In order for it to work, sellers must provide proof of item delivery. I sold an item for $55 and they sent a return saying I didnt send the right item. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Someone did this to me a few months ago. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) What happens on eBay when a buyer lies saying that they - Quora I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Check all items upon receipt. If they did, I don't know how they'd be able to verify. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. If you find an item on eBay that you think is fraudulent, report the listing directly. 01:30 PM. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. paperspast.natlib.govt.nz I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Those are not indicative of any scam. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Parcel comes back, buyer is less than helpful, I refund, get a neg. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Things like this happen. After completing the sale normally, the seller will post the package with the correct address but the wrong name. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Solved: What to do when wrong item received, seller reques - The Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? eBay are only concerned with issues that affect their own profit margins. If you have been scammed, well show you the steps you can take to report it. But at least it was worth somewhat close to what the item I sent them was worth. People are getting desperate, violent and all kinds of other things lately. I sold 4 of the same items. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Once they have the code, they disappear and make off with your gift card balance. He sent photo of item receivedit is not the item i sent. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Cheaper seller scam: If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. 10/31/2020 at 3:54 pm #83017 Antique Frog Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . e-bay couldnt give two hoots for sellers as long as they are making money. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. The other thing that is suspect is their account was created the day they ordered the item. Refund, repair or return. Along with photographing everything, try to record any identifying details about the item. Is it not possible to take pics of item A and still send B? They offer some sort of limited-time discount in order to create a sense of urgency. How do i handle this? This topic was automatically closed 180 days after the last reply. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. 11. So supervisor said I will close the case in your favor. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Most of them are happy new year banners being returned in Febuary. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Accept it and issue return label. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Put your blame where it belongs with Chinese sellers! Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I never sold a necklace on ebay period, and never saw that one in my life. Buyer Protection - Mercari: Your Marketplace Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Theyll tell you to file a report with the police and then wash their hands of the matter. It's so unfair to write eBay sellers off like a bunch of cheap scammers. How to handle a return request as a seller | eBay I'm based in the UK I had two items sell on the same day, both with InPost delivery. Thank you sooo much for putting your story on here. Plus get a receipt from USPS. The buyer received the wrong item. Was full of marks. 03:21 PM. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Offer to send the copied forms to an ebay chat rep. And while I'll be cordial, it doesn't bode well. A buyer from Europe orders at item and pays for it. The item is missing parts or features, and this was not disclosed. If so, it's definitely not a package I've sent out. Usually it will say the name on the package signs for it even if the signature is someone else. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Somewhat new, never had this happen before. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. They also have to protect their buyers from fraudulent sellers. Loophole on eBay! Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick Its unfair they side with the buyers all the time. on Glad you at least eventually prevailed. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e.