There are another 15 similar residential tower blocks around the borough. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Harbour Exchange Square Request a repair to council property. Our approach. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. . This cookie is a browser ID cookie set by Linked share Buttons and ad tags. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. This category only includes cookies that ensures basic functionalities and security features of the website. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. It is usually found in your kitchen below the sink but not always. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. The pattern element in the name contains the unique identity number of the account or website it relates to. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Content and site Copyright Crawley Borough Council 2020. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. To provide you with the best online experience we use a range of essential site cookies. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Outside of office hours the number above is for emergency repairs only. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . You should get several weeks warning of any work needed. How to rent one of our 5000 garages or outside storage cupboards. This website uses cookies to improve your experience while you navigate through the website. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. If so we can help you claim compensation on a NO Win, NO Fee basis. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Housing support and other services in the home for elderly or disabled people. You have accepted additional cookies. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Posted in . Home Housing Housing Search our site Search. Report a repair online for your home. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Hotjar sets this cookie to detect the first pageview session of a user. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Crawley Borough Council. Council housing in Crawley is a mixture of flats. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. It affects one person or a group of people and requires a response. Before you contact them, they will expect you to have given us a chance to deal with your complaint. All rights reserved. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. This applies to all properties where gas can be used. Housing Department Crawley Borough Council - Housing Options Service Services offered. Analytical cookies are used to understand how visitors interact with the website. Our aim is to sort as many complaints as possible at the first point of contact. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Pay for a garage or parking space. These cookies will be stored in your browser only with your consent. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. A common problem that arises in many homes is condensation and mould growth. This is a True/False flag set by the cookie. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Our housing in Havant. Appointments may be carried out by our own employees or by contractors. It will take only 2 minutes to fill in. You can also claim compensation for the damage that has been caused during repair work. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. a missed waste collection or reporting problems like flytipping or litter.) You also have the option to opt-out of these cookies. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Thank you for your patience. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. visit our Code of Conduct page which will guide you through the process. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. These cookies track visitors across websites and collect information to provide customized ads. Council housing repairs Report a repair You can request a repair online. Discretionary Loans Information (PDF, 86.6 KB). As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Thank you for your patience. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Find out how we minimise the impact of doing works in your home. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Content and site Copyright Crawley Borough Council 2020. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Buying a council property. Internal deterioration such as damage to carpet, walls etc. You can report all repairs, including gas and water, using our online form or on 01293 438111. Last . YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Find out what repairs we can change you for and what is included in your rent. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Analytical cookies are used to understand how visitors interact with the website. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Council tenants. We may need to return to complete the full repair. LinkedIn sets the lidc cookie to facilitate data center selection. 182-184 High Street News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Crawley Borough Council. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Under the Freedom of Information Act, please can you supply the following information: 1. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Contact your council if youre not sure. Dont worry we wont send you spam or share your email address with anyone. All rights reserved. Your own home. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Content and site Copyright Crawley Borough Council 2020. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. The cooperative is reducing the supply of hot water due to. Emergency out-of-hours repairs. A fee will be included to meet the cost of registering the charge against the property. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Our team works to improve housing conditions for tenants renting privately in the borough. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Our staff will not carry out works where children are unaccompanied. While repairs may fall under the developer 's guarantee during the . Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. These services include waste management,. Dealing with a complaint is usually a straightforward process. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. East Ham Written by on 27 febrero, 2023. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Completion of the Stage 2 review concludes our complaints process. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Report a repair online For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. To help us improve GOV.UK, wed like to know more about your visit today. Hotjar sets this cookie to detect the first pageview session of a user. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Emergency out-of-hours repairs. All rights reserved. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. We will take firm action against anyone who does not allow access for this. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Request a FREE property inspection to find out how much your claim is worth. All rights reserved. 1982 Crawley Borough Council election. Thank you for your patience. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. You need our permission to carry out alterations or improvements on your council house. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Search. Well send you a link to a feedback form. This website uses cookies to improve your experience while you navigate through the website. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). However, despite our best intentions and hard work, things can sometimes go wrong. Password (min 9 characters including a number) *. This contact information is for council tenants only. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). This cookie is a browser ID cookie set by Linked share Buttons and ad tags. If it is an emergency and you do not let us in, we may force entry. Please provide as much information as possible about your complaint. The number . Visit us. Leaseholders and Freeholders . But opting out of some of these cookies may have an effect on your browsing experience. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. But opting out of some of these cookies may have an effect on your browsing experience. four in a bed contestant dies. Hotjar sets this cookie to identify a new users first session. A stopcock is a valve for turning the cold water system in your home on and off. Search forforms on myCrawley to request services or report a problem. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. This site is powered by Granicus. Home; Features; Services; About; Contact; Login; Get Free Demo Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. The pattern element in the name contains the unique identity number of the account or website it relates to. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. 2. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Telephone: 0300 061 0614. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Homes has implemented a new housing IT system. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Get in touch. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. crawley borough council housing. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Write by: . Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. All rights reserved. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as .