Our Customer Support team are ready to help and can be contacted by completing our. Where possible, we need to know: You can ask a friend, family member, guardian, support worker or carer to make a complaint on your behalf. Let us know how we want to hear from you. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. Or fill out the following form. You may change your settings at any time or accept the default settings. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office, and Revenue Protection, where you'll gain real customer service skills. Rail Replacement Coordinator (Operational, field-based, customer service role - South). Unused ticket refunds. Using the Priority Application process does not guarantee that your application will be successful, and we do not issue refunds if your application is unsuccessful. Unhappy with an aspect of our service? We are always looking for team members. Aircoach. He steered the business through substantial changes like introduction of the new electric trains and the delivery of the December 2019 timetable which added frequency and reduced journey times on most GW routes. Claim refunds on unused tickets and delays using our easy online forms. This is a paid-for service which costs 500 (in the UK) and $800 (in the US) for applications for existing record titles, and 650 (in the UK) and $1,000 (in the US) for applications for new record titles. 17,500 employees. An error has occured during Logging out. Daryns key priority is continuous Train service Performance Improvement working jointly with Network Rail and other key stakeholders so our customer's journeys are disrupted as little as possible. Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful. Please try again. Please email our Customer Support team with more details of your experience as well as your journey information. It has apologised, issued a refund for the 23.70 and, as a gesture of goodwill, given you a standard class ticket for use anywhere on its network. Maintenance Technician (Make Ready) Apartments Don't let this opportunity pass you by! Provider Customer Service. Or Email * Our locations Scotland Midlands Wales South East South West London Republic of Ireland Northern Ireland Isle of Wight Our roles Engineering & Mechanics Support Roles Instead, theyre full of the info you need to get things sorted. If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. As and when we have any updates, or the adverts go live, we will contact you to submit your formal application. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket up to a maximum of 100 at any time during the shopping process. Professional Coach driver. Great Western Railway's Daniel Golton has been named Young Professional of the Year at the Rail Business Awards, the industry's most recognised awards scheme. Select the relevant application from the Applications section of your dashboard, Scroll down to the section called "Receipt", Your receipt will then load in a new window, From here it can be printed or downloaded as a pdf file, Once here, select the link For alternative payment methods please request an invoice" at the bottom of the payment options, The next page will have a link to your invoice. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. Please refer to our Current application waiting times for the most up-to-date information. Unfortunately O2 withdrew email support quite some time ago which beggars belief from a communications company. Book cheap tickets Search, compare & book cheaper train/coach tickets; TrainPal simplifies your booking experience in order to allow customers to save time and money. If you cant find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). Need help? Select your Record Title, click continue and then follow the instructions on the next page to purchase. N.B. ACSI is the only national cross-industry measure of customer satisfaction in the United States. Your experience matters. Make a complaint here. You will be asked to sign-in using the email address and password that you use to access your Guinness World Records account. Images owned by GWR, or courtesy of Network Rail or Visit England. Ruths key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future. Once here, select the link "For alternative payment methods please request an invoice", Enter your details (name and address) that will appear on the invoice. There may be several pages of results. For International Callers: Call: 623-289-2090 PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING . For more information, or to check your journey, please visit GWR.com. Ruth has worked in a number of senior HR roles in the civil service and higher education. If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website. Please refer to our Current application waiting timesfor the most up-to-date information. The Priority Evidence Review service is only available AFTER we have received your full evidence, and will ensure that your evidence is reviewed within 5 working days (waiting times are up to 12 weeks* for standard applications). To learn more please visit the Business Solutions section of our website. Hi @Anonymous. Travel Update 28/2 Following the emergency services dealing with an incident between Reading and London Paddington, all lines have now reopened. If it repeats session will be terminated itself after 45 minutes of inactivities. We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets. GWR News Contact Us Media enquiries For journalists who would like to contact us at GWR Filming and photography requests Interested in filming, taking photos or creating audio recordings at our stations or on our trains? Email Customer Services on GWRfeedback@GWR.com. We receive almost 1,000 applications every week and sometimes experience delays. First of all, congratulations - you are Officially Amazing! Whilst we are finalising the locations for the Customer Service Apprentice cohort 2023, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro. You may be able to get your money back if you bought a ticket but did not travel, or were delayed by 15 minutes or more. If you would like more than 100 certificates, please contact us at the Guinness World Records Store. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name. All rights reserved. Train services running to and from these stations may be cancelled or delayed. Mark is the Managing Director of Great Western Railway. Get in touch with our Customer Support team, Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role. To buy standard tickets visit our website www.gwr.com or use our app. 2023 Resolver Consumer Online Limited. Please check with your phone provider if you are unsure about how much a call will cost. She has extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward. Before checkout, you will be asked to review and approve the wording of your certificate. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. Images owned by GWR, or courtesy of Network Rail or Visit England. Train times, delays and disruptions 9 articles. This does not apply if you are the parent or guardian of a child aged 16 or under. Use this comments section to discuss problems you have had with Great Western Railway, or how they have handled your complaints. We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway. Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. Waiting times for a Self-service application can take up to 12 weeks.*. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property. Daryn leads the Control and Performance function and is the executive sponsor for GWR's delivery of the Heathrow Express operation. Find many great new & used options and get the best deals for NEW Heljan 1320 13xx Class 1366 in GWR 'Shirtbutton' Green Livery at the best online prices at eBay! As a Guinness World Records record holder, you will be entitled to one complimentary record holder certificate. Contact Us BCBS Customer Service Call the toll-free number on the back of your member ID card for BCBS customer service. You may be able to get your money back if you bought a ticket but did not travel. You can download our two Complaints Handling Procedure documents by clicking on the links below. Contact information; Job opportunities; Online form; Don't have your card? You can choose the Priority Application service during the online application process when you first submit your application. I trust that your future journeys with us will be more enjoyable. Best and worst companies at resolving issues. Once you have selected your product, you will reach the payment screen. Quote Tweet. If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus and London TravelWatch the independent consumer watchdogs for the rail industry. All Rights Reserved. You can order up to 100 copies of a single name certificate via the Guinness World Records store. See if you are entitled to compensation here. Need help? What makes a Guinness World Records title? FirstGroup reaps 40m dividend from Great Western Railway, FirstGroup train and bus operator rebuffs offer from Apollo, New Great Western Railway trains fixed after software upgrade, This account is no longer active. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700. You will have 45 minutes to complete this transaction before the session expires. I trust that your future journeys with us will be more enjoyable. Theres no jargon in our rights guides. You can also check on the status of your application, update your profile details and application information, by logging into your account. Our mailing address is: GWR Geiger BTC House 9 Millington Road Hayes Middlesex UB3 4AZ customerservice@geiger.com 020 8569 2250 Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Select "View your invoice", You should make payment via bank transfer to the bank details listed on your invoice, When arranging payment, you must include your application reference number as the reference on the payment. WHAT MAKES A GUINNESS WORLD RECORDS TITLE? If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. Phone us - 0345 603 4852 (09.00 - 17.00, Monday to Friday) Customer Relations Manager, Grand Central Rail, Ground Floor, Wakefield Kirkgate Station, Monk Street, Wakefield, WF1 4EL Changing your ticket To speak to our Social Media Team between 06:00 and 23:00, please contact us on: An error has occured during Logging out. Carrier Contact Information. Select View your invoice, Your invoice will load up in a new window. The GWR team are taking the business through a fundamental customer focused transformation which has already seen us rebrand as GWR and now we are engaging on a huge programme of electrification, station improvements, implementing new trains, developing a people and customer centric culture and getting ready for Crossrail. Customer Service Centre: 0345 6000 650. Please note: We do not currently provide soft or electronic copies of certificates. First, login to your Guinness World Records account and then make a record application. Help and support Are you a customer looking for help with a journey, or support to change tickets or claim a refund? You will have lots of opportunity to learn from our experienced colleagues and our academic partners. Contact Us | Blaux Home Contact Blaux Contact By Phone United States & Canada (toll free): 844 846 5344 United Kingdom: 03308 082207 Australia: (08) 7282 2012 Email us! Complaint-tracking software can be used as a training tool, for monitoring quality insurance and for collaboration. If you are looking for information about travelling with GWR, get in touch. The more information you can give us, the quicker we will be able to reply to you. Find out what to do if you need to change your journey or claim a refund. N.B. Covid-19 By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Find out more here: https://www.gwr.com/about-us Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Picture Signed up: GWR colleagues with a poster committing to The Railway Mental Health Charter. Join an innovative team of professionals committed to water conservation and reclamation. 1-800-972-8088. Email address is GWRfeedback@GWR.com. Email us. All Rights Reserved. If you would like to order any further Record Holder certificates then please add these to your basket. If you have waited over 4 weeks and have still not received your order please contact us on the Guinness World Records store. Contact Us To contact Geiger about a GWR order or for general information, please contact Customer Service at 020 8569 2250 . Please log into the Store using your login and password for your Guinness World Records account and your free certificate will be added to your basket automatically. Find more information about refunds, or submit a refund claim here. You can also get in touch with our Social Media Team between 06:00 and 23:00 every day. The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. Airline information. This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered. You can quickly take care of most things here, or connect with us when needed. Hull Trains Company Limited Customer Service email address : 03715410 (Active) Est.18/02/1999: Llangollen Railway: Llangollen Railway Chairman, Mr J Ritchie - Email address and Phone number: Website for Llangollen Railway Llangollen Railway Customer Service email address You will have 45 minutes to complete this transaction before the session expires. 395 King Street Aberdeen AB24 5RP Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 View map London Corporate Office FirstGroup plc 8th floor, The Point 37 North Wharf Road London W2 1AF Tel: +44 (0)20 7291 0505 Fax: +44 (0)20 7636 1338 Careers For career enquiries related to First Bus, please contact careers@firstbus.co.uk . If it repeats session will be terminated itself after 45 minutes of inactivities. Resolver is a totally free service that you can use to complain effectively. If you are still unable to locate your event, then please contact the event organisers directly. If you have any questions regarding the status of your application, then please ensure that you submit an online correspondence using the online correspondence tool on your application summary page (located at the bottom of the page). Charge 95 for a return from Bristol to London (I could drive for half that) and then they have the nerve to charge me an extra 25 because I took the 22:48 instead of the 21:48 to spend a bit of extra time with my friends. You will have 45 minutes to complete this transaction before the session expires. GWR Kia in Brentford, joined the Norton Way Group back in 2016, being Europe's . Get in touch with our Customer Support team via our online form. Digital Services and Device Support Welcome to Amazon Customer Service What would you like help with today? Please register your lost property using the form on our website. Telephone: 0330 094 0362 Textphone: 0330 094 0363 Email: info@railombudsman.org Twitter . If thats the case, then theyll contact you to let you know. If you wish to purchase a certificate, then please visit the Guinness World Records store and refer to the rest of the information in our certificates FAQs. Sign In/Register Use one of the buttons below to sign in or create a new account. Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail. As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. We'll just need your permission to deal with them. Resolver can help you send your complaints to Great Western Railway. Let us know how we want to hear from you. You will have 45 minutes to complete this transaction before the session expires. Posted 12:23:24 AM. The Rail Ombudsman is there to help resolve ongoing disputes between us and passengers. Sometimes it can take longer, if we have to investigate what happened for example. Great Western Railway takes you further. e-Commerce / mobile technology solutions In addition to vwr.com, VWR, part of Avantor offers a state-of-the-art technology solutions portfolio. Guinness World Records has decided to cease using verification codes for purchase of a certificate. You can quickly take care of most things here, or connect with us when needed. The contracted hours are to work 35 hours per week working shifts. Whilst we are finalising the locations for the Customer Service Apprentice cohort 2023, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro. If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service.