It took another 6 weeks to get the replacement parts and those were damaged as well. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. International Association of Better Business Bureaus. 347 total complaints in the last 3 years. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. LPI is also moving away from dealer-based sales and going customer-direct. Now that winter is back we are seeing all the signs of last year. I want my $5,600.00 back. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. No return calls even after I have reached out to their office personnel numerous times. So it's mickey moused back together. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. LPI is also moving away from dealer-based sales and going customer-direct. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. LPI, Inc. hiring Aqua Living Inventory Control in Johnson City Is there any information that might be available, so that we might better assist? If there are only a few people you plan on inviting into your hot tub (lucky them! Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. This is the bomb!!!!! We apologize for the frustration you have experienced. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Finally, they admitted that the spa that I purchased did NOT have the audio system. If company vaccination rates. We are the largest hot tub retailer in the . Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Get the best hot tubs at the best prices! A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. for staying informed and competitive in the hot tub market. 3 Beds. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. 04/22/2022. Provincial ease meets rustic refinement in our dust aqua accent cabinet. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Read about how to fix it to restore your covers structure and functionality. Theme by Out the Box. This field is for validation purposes and should be left unchanged. Wonder what the long-term implications on quality, service/warranty is. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. CEO BBB is here to help. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. All Rights Reserved. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. Get this 6-Person Hot Tub with 51 powerful jets! LPI, Inc. | Complaints | Better Business Bureau Profile Many of our activities encourage members to socialize and develop friendships with other residents. Thank you for your picture submission. Sincerely. BBB Business Profiles may not be reproduced for sales or promotional purposes. I use the hot tub once a week. Weve helped 100s of people find relief from their everyday pains with our spas! Cailley Hammel. an outstanding level of service, and prices that cant be beaten. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Submitting a response indicates a willingness to work with customers to make things right. lpi aqua living - The North Creek Clinic Now they said in August. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. Im feeling scammed as I paid for mine already, too! I wrote LPI,INC on this invoice. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. DO NOT BUY FROM LPI INC!!! We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: They have been absolutely amazing from start to finish of my hot tub purchase and set up. Needless to say I never heard from her again. Support - Product Videos & Documentation - Aqua Living Factory Outlets *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Simply start adding items to your cart or contact us if you have any questions. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. After all, opportunities for long soaks in the hot. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. BBB Business Profiles are subject to change at any time. Average of 54 Customer Reviews. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. I was 4-5 months out from my purchase date and they said it would be done nov 1st . RUN FROM LPI INC!!! Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. With detailed information on each of the hot tubs, you will discover new features and what to look. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. We are currently waiting on quotes from technicians in your area. Because they are built cheap. Numerous emails and messages went unanswered to **** from customer service. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. Now they won't return my calls or emails. . Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Learn how to avoid this issue and quickly fix it if it does occur. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Gary was great with information and able to answer all our questions without any pressure.