Additional companions will be allowed on a space available basis. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Please complete the MARTA Police (Emergency) 404-848-4911. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Transit; MARTA Service; Facebook; Instagram; MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. The goal: make life simpler for all our employees. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. . Marta Mobility 2010-2023 - signNow MARTA Police (Non-Emergency) 404-848-4900. Customer Service. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. For this reason, different types of eligibility that have developed in the transit industry, including: 4. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Accessible Services - MARTA All fare types must be loaded on a MARTA Mobility Breeze Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Mobility Bus traveltraining@itsmarta.com. The application has two (2) parts (A & B) and is the first phase of the process. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Click here to download the Mobility/Paratransit Application. Solicitation or selling goods or services without the express permission is prohibited. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. It's part of making MARTA a transit system everyone can use. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Rail stations have both elevators and escalators. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. If customers travel with a PCA, they may travel with one companion in addition to their PCA. . Name, address and telephone number Assault or threat of assault is prohibited. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility Guide - outsystems.itsmarta.com 3. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA is smarta! Click hereto access the Mobility Reservation System. Mobility Operators do not provide services that exceed door-to-door assistance. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. MARTA Police (Emergency) 404-848-4911. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Operators are not permitted to handle service animals. Visit our MARTA Mobility page to see the qualifications for this service. The goal: make life simpler for all our employees. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. For more information, please call Customer Service at (770) 427-4444. A CCR will return the call and complete the reservation. Click this link[ After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. The customer may write a letter requesting an appeal to: Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Is a shared ride, advanced reservation mode of public transportation. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers are responsible for providing access to gated communities or secured complexes. 2424 Piedmont Road, NE Please tap your Breeze card within 30 days of purchase to activate reload value. Wheelchairs are defined as three or more wheeled devices. Please make sure all personal items are safely secured and out of the way of other customers. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. A requested trip time may not be available. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Atlanta, GA 30324. . Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. No-Shows that are not within the customers control will not be counted against the customer (i.e. Bus times vary by individual route, so be sure to check the schedule for your specific route. Accessible Services - MARTA The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. About MARTA. Please indicate if no return trip is necessary. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. http://www.itsmarta.com/ride-with-respect.aspx. MARTA 404-848-5000 . How much does a Reduced Fare Breeze Card cost? Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. The fax number for Mobility Eligibility is 404-848-6900. MARTA and MTM's Contract for Eligibility Assessment Services All future replacements are $5. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Customers may also cancel via the MARTA website @ 1. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. The customer cannot depart earlier than 4:00 PM. MARTA Mobility service is curb-to-curb. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Should an application be denied, the applicant has the right to appeal. Please complete the Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays A MARTA Mobility Service Agent will explain the service and/or mail an application. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Customers may travel with one companion. Overview MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Door-to-Door service is available to customers who require such assistance. custserv@itsmarta.com, Write to: MARTA Customer Service Center Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Mobility Fares. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Riders' Advisory Council; MARTA HOPE Program; . MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility Guide - services.itsmarta.com Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA's Fixed Route services include bus and rail transit services. MARTA has the right not to issue a replacement card. Employee Portal - Metropolitan Atlanta Rapid Transit Authority For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. 3. Mobility Fares. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Customer Name (first and last) or Customer Identification Number. (Forsyth Street side of the station) Riders' Advisory Council; . If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. . Customer Service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. 404-848-5826. Partnership Program. Vehicle number and operators name, if applicable In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Indicate the type of mobility aid used, and if the lift is required. Customer must arrive at work, school or appointment no later than 8:00 AM. Disruptive, harassing, or threatening behavior is prohibited. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If known, nearest cross streets and easily identified pick-up points. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. 2424 Piedmont Road NE Local, Express, . The CCR will make every effort to accommodate requested pick-up or drop-off times. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Exact addresses of both the origin and destination. Accessible Services - MARTA Learn more about bikes and MARTA. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority Riders' Advisory Council; . MARTA Mobility Appeals Panel Small strollers or carts must be securely held and not block aisles or passageways. Door to Door Assistance is available upon requests (see pages 5 - 6). Click hereto learn about MARTA's Travel Training Program. view details. Customers will be asked to leave a voicemail with their name and phone number. MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Conditional eligibility (some trips). MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Regular Breeze Cards are not accepted for Mobility certified customers. 5. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. MARTA Mobility | Atlanta, GA | GatherMS Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority Customer Service. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Atlanta, GA 30303, MARTA Headquarters Building MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Customer Experience. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Customer gets off work or finishes school or appointment at 4:00 PM. Card or the customer must pay cash. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Untapped Breeze cards will lose value if not activated within this time period. MARTA Mobility Guide - m.itsmarta.com MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Reduced Fare Office OR (Forsyth Street Side) Also please be advised that this card must be surrendered upon request by a MARTA official. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. MARTA Transit; Atlanta, Georgia 30324-3330. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. 2. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Accessible Services - MARTA Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses.