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This will need to be done within 20-30 minutes of ordering. Make sure your order is unused and in original packaging and labels. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Thanks. Easy! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. We hope to see you again very soon. 1996 Retro Nuptse Jacket. Also it was delivered to Republic of Ireland avoiding customs charges. Tommy Jeans. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Ordered some trainers at 10.30pm amd paid for next day delivery. Footasylum doesn't deliver on Bank Holidays. 2023 Trustpilot, Inc. All rights reserved. I have sent them back the undamaged trainers in a damaged box as I received them. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Before returning items you must notify Footasylum by telephone, letter, or email. Shoved the card machine into our face. Asked for a pair of trainerscould not even tell what the guy said. New customers only. Companies can ask for reviews via automatic invitations. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Great sale and super quick on delivery. The range includes footwear, clothing and accessories for men, women and children. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Further Details. How are you today? Greater than 75%. Here are 8 tips for writing great reviews. Avoid this store at all costs. Just noticed that the box they have sent them in isn't for the correct trainers. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. 10/10 will not be using footasylum again. This time, however, when I ordered, their courier choice was Yodel. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Claim your profile to access Trustpilots free business tools and connect with customers. Return an item in We hope to see you shopping with us very soon. The lines are open from08:30 - 19:00. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. Ordered some trainers at 10.30pm amd paid for next day delivery. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Courier. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Claim your profile to access Trustpilots free business tools and connect with customers. Greater than 82% of reviewers feedback is Footasylum returns process could be better. All in all, satisfied with my purchase and dealings with this shop. Ordered it on Monday and it was delivered on Tuesday. 124.99. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I have worked in retail for over 15 years. These featured collections are typically the most popular and best-selling products on the Footasylum website. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Next time it will be JD SPORTS for my next purchase. In just a few steps, we'll have it sorted. Verification can help ensure real people write reviews about real companies. Which are the instant chat and the WhatsApp!! Easy! Anyone can write a Trustpilot review. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Great sale and super quick on delivery. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Round and round in circles. Ends: Tue 28 Feb 2023. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! They were dispatched quickly and delivered within a few days to Northern Ireland. Thanks,Rebekah. Wow! I have been waiting for confirmation that my return has been received/refund for 3+ weeks. 20%. Manners cost nothing. In just a few steps, we'll have it sorted. I will always order with footasylum I am very happy with the service and products. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Rolling eyes, rude attitude. Manners cost nothing. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Alternatively, enter your order number and email address into Hermes to monitor your delivery. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Very disappointing.Would never order from them again! Useless. One very disappointed son this Xmas! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Bought a pair of Boss trainers at the end of November 2022. Received 2 small refunds for I don't know what! To contact the Footasylum customer service team, start a live chat on the website. Get your sneaker fix anytime, anywhere with the Footasylum app. Will definitely be ordering from them again. very helpful as Liverpool didnt answer the phone. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Still over 300 down! Price was unbelievable for what I got! Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. They sent me trainers in a damaged box. Please provide a valid proof of purchase. Footasylum has collected 369 reviews with an average score of 1.86. . You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Greater than 37%. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. If you don't like it, leave. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. If you'd like to return your order, you can within 14 days of receipt. This is the last thing I buy from footasylum from here on. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Totally shocking service in regards to a faulty item that they . This is the last thing I buy from footasylum from here on. We also ensure all reviews are published without moderation. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Will definitely be ordering from them again. Do you agree with Footasylum's 4-star rating? Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Lancashire Take care!Thanks,Rebekah. Reordered again Sunday afternoon, Monday morning was here. Price was unbelievable for what I got! You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. I was taught to value customers, no matter what job I was in. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. - Mel, posted 7 months ago Ordered almost 400 worth of clothes for my son on the 12th of December! - Rebecca Jones, posted 1 year ago Totally amazing service cannot fault. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Find out how we combat fake reviews. Hey MattThanks for taking the time to leave us a review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. This arrived within only two working days and all items were delivered intact and all there. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Hey Karl!Thanks for taking the time to leave us a review. AVOID THIS COMPANY!!!! Hey MattThanks for taking the time to leave us a review. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Never again. 10/10 will not be using footasylum again. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Was told that neither was possible because I didnt return them in the original shoe box! Ordered Nike trainers. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Extremely moody.I've never seen such self absorbed people. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Package allegedly dispatched on 11th December and now reported as list in transit! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I can't even point the blame at one member of staff because they were all terrible. I brought some trainers and returned them just before the 28 day period which was allowed for returns. T3 is part of Future US Inc, an international media group and leading digital publisher. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 1. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Companies can ask for reviews via automatic invitations. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. You will be contacted by email to verify your review. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Giving one star so I can leave this review. Over 90 off RRP. It's great to hear you are happy with the coat and that the delivery was so quick. Why have i been rejected for my return as the item was faulty? It's great to hear you are happy with the coat and that the delivery was so quick. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. If you don't like it, leave. Sign up to the newsletter to get style updates, exclusive info on sale events and more. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. High performance sneakers, trending streetwear and exclusive product weve got you. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. It's your job. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Delivery to Australia was super cheap and very very fast! Shocking company - bought two items trainers and sliders order value 100.28 never received. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. In November 2022 I placed an order with FootAsylum and it never came. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. They all fit perfectly. Email and text communication was prompt and efficient. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. First and last time I will use this company. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We also ensure all reviews are published without moderation. 28 Feb. Up to 60% off at Footasylum during the half term sale. Reply from Footasylum Jul 14, 2021 Hey! A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Get Code. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Up to 60% off at Footasylum on selected women's t-shirts. Thanks,Rebekah. Shocking company - bought two items trainers and sliders order value 100.28 never received. I have sent them back the undamaged trainers in a damaged box as I received them. 2023 Trustpilot A/S. Rock Woven Outdoor Pant. Beth is Home Editor for T3, looking after style, living and wellness. Great to hear that the parcel arrived so quickly. That is great news that they arrived a day early!We hope to see you again very soon. All in all, satisfied with my purchase and dealings with this shop. Ordered it on Monday and it was delivered on Tuesday. Shocking service avoid disappointment. Hey Karl!Thanks for taking the time to leave us a review. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Email and text communication was prompt and efficient. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Treated myself to some new trainers and jogging bottoms in the sale! Was told that neither was possible because I didnt return them in the original shoe box! Discount. On-time Delivery. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! OG Stack Longline Puffer Jacket. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Highly recommend and will definitely buy from Zavetti again. Perfect from start to finish. To break them up politely to ask for helpit was like I had sowrn at them.