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I will be taking legal action if this is not returned within 28 days (31/03/2023). Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. It's a yellow button near the top of the page. Our customers satisfaction is our priority. Best regards,Michelle Spire. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. We offer a number of different membership options. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. We found a responsible person where we inform her about the problem. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Michelle Spire I would like to request you to cancel my membership with you kindly. Today I haven't visited a Regus office in over two years yet the bills keep coming. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We pay those as well. Sandra Melody My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Welcome. They shut down my location with 2-day notice and then cancelled my agreement retroactively. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Please note that depending on your email provider it may take a few minutes . In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. We may have received incorrect data. Thank you, Its important to think of the business you are trying to end your term without proper notification. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Do you think the lease would end, with no consequences for Regus or the member? A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. If your home club is closed, please contact our member services department. WeWork Help Center I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Global Customer Service at Regus. I have been charged for restoration fees even though the office was not restored at the time of my move in. They denied any responsibility for their system malfunction. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. I would recommend that anyone considering using this company to think again! You will regret signing with Regus. Kind regards, We appreciate your business. No staff available for contacting on the event day. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Please email me at lorraine.brule@regus.com with your company name and details. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Unacceptable billing practices. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Unfortunately not. Regus Reviews - 265 Reviews of Regus.com | Sitejabber In the next paragraph, you should ask the authority for confirmation of cancellation. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Professional rooms for your next training session, interview, or pitch, wherever you need it. Customer service is simply poor. you pay $100 for membership for your first five months. Cancel Your Regus Contract - Typeform I read all the negative reviews here and I agree If travelling as a couple do we need 2 memberships? Won't be a good idea until they change their management. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Lorraine Brule You can check these emails in the Account > Documents section of your online account. Comfortable, professional environments. Most, if not all, companies have an internal collections department or utilize a third party. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. A year later I re-opened another account for again a years time. In case, there is any cancellation fee or refund, make sure to include the same in the letter. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Required fields are marked *. Your local team are always your first point of contact. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. PDF Regus Offers Terms and Conditions I replied and explained that these terms were written in an intentionally deceptive and unclear way. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Find another option. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. You have a business to run and our objective is to partner with you to help you grow even further. We use cookies to improve your experience and deliver personalised content. We also ensure all reviews are published without moderation. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. We had to request our retainer (deposit) of over $6000 at the end of our lease. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. All of our services and costs are detailed in the agreement you signed. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Be part of a vibrant coworking community with dedicated desk or hot desking options. The reps refuse to escalate blatant misconduct on their part to their management. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I cannot stress enough the lack of professionalism and poor service. Frequently Asked Questions - Planet Fitness We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The furniture they provided had locks on some of them and the staff had no idea where the keys were. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Customer service left me on hold until the company closed then hung up the phone. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Were clear about this from day one. thank you. Lorraine Brule Lorraine Brule Because if he expected it, why would he sign the contract? My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Do not do business with this company. Your termination will be automatically confirmed by email. For clarity, you were also charged a retainer top up. If it has been longer than 30 days, please get in touch so we can investigate further. I really thought that this company would be a good option for expanding our business. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Their automated system was charging me for a service their system just added to my account. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Its an automated process. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. No one would contact me over the phone. Yes. I didn't know if the transaction actually went through. You have been with us for several years and already experienced renewals. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Best regards, Lorraine Brule However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Try ipostal1. This is not the case. Is that price point per person? Any that you do not require can be opted out through your online account. Thank you, Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Then get in touch with our team to make your next move. this is absolutely gross and scam. Your days must be used within the month they are allocated. We have a team of specialists available 24/7 to help you find the best solution for your business. hb```a`` If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. if so what was their response. [Resolved] Regus Review: Termination of membership agreement You can only revoke a membership attached to an active class. What actually are you reasons? Hi Jody, For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Global Customer Service at Spaces. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Meeting Room Rental | Conference Rooms For Rent - Regus Access our extensive global network of business lounges, coworking areas, or office spaces. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And that`s why I decided to write this post because. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Building issues almost daily, with zero empathy for the tenants of their spaces. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream She advised me to consult the Agreement, which I did. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Besides, the facilities provided by you are also impeccable. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. So I assumed the purchase transaction failed and chose a different vendor. {Contact Details}. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I have little to no faith that I will receive my deposit without hassle. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. No problem, just. Were sorry you had this experience and would love to help. Today Sandra replied to my messages on both message boards and via email. However when I went to check out online, their web site went blank. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. I understand and appreciate that youre disappointed, and would really like to help. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. + Free Sample of Insurance Cancellation letter Template. Regus May Let You Out of Your Contract If You Have Miss This will take you to the "End Your Amazon Prime Membership" page. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Regus does not communicate with customers via telephone. This does not affect customers who have a permanent space as these are reserved specifically for them. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. I have enclosed the cancellation fee with this letter. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. They sited the non renewal clause but I have no copy of the contract in my account. For a company as big as Regus to not have a complaints procedure this is appalling. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. It was an outstanding experience at the gym. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. And answer could take 2-3 weeks! According to the contract terms, the last date of my membership with you is on {the date}. I hope youll continue to serve more and more people and make their life happy and prosperous. Account Number: [protected] This article was previously written by Matt Moffit. Required fields are marked *. Its clear from reading your comments that the main reason for your review is that of your agreement. It seems the discounted GBP payment option is no longer available payment is now US27. Thank you again for taking the time to provide feedback. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. As you can see from your statement of account, available online (e.g. As you did not process this correctly, the agreement continued an additional month. It goes against our guidelines to offer incentives for reviews. Im sorry if you felt the need to escalate this. Thanks for your services, we will make sure we don't recommend you and take our business else where. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. DO NOT TRUST THESE FRAUDSTERS Not sure if I can change the currency in the app. In conclusion, careful when u sign with regus. And they do not have to provide any notice to you at all. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Products used:I signed up for a virtual office space. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). It should also state the reason behind why you want to cancel the membership. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. How many days access a month do I get with my membership? This has resulted in our staff not coming into work because of unfavourable working conditions. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. If so I might cancel my Regus ASAP as to not forget. Regus Online Account. This company is intentionally misleading customers to keep them in contracts. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Update: a big thanks to the Luton branch who actually decided to look into my account further. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Michelle Spire Has anyone successfully gotten out of a lease with regus? Oh yes. This was the most frustrating service that I ever experienced. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. I have received a GBP14.75 charge after registration. Though I discontinued using the office after 11/30/21, I have paid for December. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Have a question or issue with your current products and services? Best wishes, Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. And, as I am moving to another state, it won't be possible for me to continue with the same. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. Make it brief, not elaborate. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Make it brief, not elaborate. Can I change my membership after Ive signed up? We have sadly been with Regus since 2013. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Hi Andrew, at least on my Regus account I am not required to have card details entered. There are only a few participating lounges in Australia, and many are closed temporarily. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member.