Registered No: 347103, Arriva plc By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. As a matter of policy, BBB does not endorse any product, service or business. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Learn more about Resolver Pro and how to claim your business. Arriva offers tram, train, bus, coach, and waterbus services. Have you suffered a mishap or accident in one or with one of our vehicles? BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. All rights reserved. We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. arrivia vacations India pvt Ltd Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. We are recognized as a global leader in business, across our industry and among our suppliers. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. all our trip plan was messed. When I purchased the ticket, instructions were given for exact location of bus stop. What salary does a Customer Services & Support earn in your area? Lots of stops for restroom breaks. Both drivers were polite and helpful. Doorgaan naar hoofdinhoud. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. There are no meals or snacks offered on Arriva buses. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Contact Us. Customer Reviews are not used in the calculation of BBB Rating. We are happy to help. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Need to contact Arriva customer service? Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 BBB Business Profiles may not be reproduced for sales or promotional purposes. Need to contact Arriva customer service? Driver was nervous and the trip felt unsafe at some moments. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. You are already subscribed to this newsletter. To make a complaint, please contact our Customer Services team by clicking here . To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Data will not be transferred to third parties except legal obligation. Get started now and lets get this sorted. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! When I received email confirmation, there were two issues. The driver was excellent . Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. Horrible staff; not friendly, dont speek English and a bit arrogant. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Scottsdale, AZ 85254 Follow. You can also bring a good book to pass the time during your trip. Revolucion 356-60 piso Bus was late. Its quick, easy and totally free. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. With DoNotPay, you never have to spend hours waiting in a phone queue again. Upload je cv. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. The journey was efficient and well organised, only delayed by the passport control process. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. You can be certain that youre talking to the right person at the right time. Toll-Free (888) 320-4234 Seat assignation wasn't adhered to. General inquiries For corporate enquiries, we can be contacted via the details below. 3.3 out of 5 stars. Congratulations!! Open your web browser and sign up for DoNotPay. Simple! All product, news and changes in the site will be showed for your region. Other common reasons for contacting Arriva customer support include. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below London. The whole process should take no longer than 10 working days. 2023 Resolver Consumer Online Limited. We're happy to help. . Phone Customer Service Representative yearly salaries in London, England at Arriva. Sunderland Most UK consumers are already frustrated by the time they start reaching out to customer support teams. Werkgevers / Plaats vacature. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! By law, you have the right to request a refund for delayed or cancelled trips. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. BBB Business Profiles generally cover a three-year reporting period. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Inloggen. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Consumer guides, newsletters, surveys and more! This is a sure way to escalate your complaint so that an acceptable response is received. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. Everything worked out perfectly. Or maybe you want to tell us about your experiences with our services? 15147 N Scottsdale Rd Ste 210 Jobs; 76. Users who replace their existing A-card with the Arriva loyalty card will . Easily compare and book your next trip withBusbud. I bought 2 bus tickets using the Arriva App. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool We stopped for a quick comfort break at a service station which was good too. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. So we paid for nothing. Arriva Bus Help Portal I paid $600 per cabin on credit card. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Zero information on Zadar Bus station about delays or departures. This is a multi-location business. press@arrivia.com Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Customer Service Representative 2 salaries. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Resolver is free. Vacatures zoeken. Seats recline a lot which is great for sleeping. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question BBB reports on known marketplace practices. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. No, you don't need a printed ticket when traveling with Arriva. What is arrivia? Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Uxbridge, Middlesex, UB8 1EX, Av. Vacatures zoeken. Arrivia is the largest stand-alone travel loyalty provider in the world. Waar. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Need to get in touch with us? We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. We want our family to take this trip- they need to make it right! By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Busbud is an authorized Arriva ticket seller. DoNotPay is the perfect tool for solving problems and getting things done. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Arriva. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Registered in England. Below you will find many ways to come in contact with us. Arriva plc. This information was not present when booking the ticket. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. We were directed by the staff to the misleading bus stop (old one). Contact our support team Media Want to learn about Arrive? Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. So I called customer service on next business day of 10/31/22. Questions? The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Instead, theyre full of the info you need to get things sorted. You have subscribed to this newsletter. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). An error occurred while making the subscription. The bus was cancelled. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Ind. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Locate me. Busbud provides you with Arriva phone number so you can easily reach out to them. Your question may be answered on our Frequently Asked Questions page. 378 reviews. Travel programs that help you grow If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). Admiral Way On a budget? Arrivia is the largest stand-alone travel loyalty provider in the world. Average salaries for Arriva Customer Service Representative: $34,416. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Horrific service. . Discover how our travel solutions can help your business thrive. 3.3. Well guide you through the process. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Help us to personalise your experience on Arriva Bus by setting your default location. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. The bud arrived on time and was on schedule throughout the journey. Find out with Busbud's extensive list of Arriva fares. Arriva Main Customer Service Number. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Alwaysclose to you. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Most computers will open PDF documents automatically, but you may need to download Adobe Reader. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Find nearby departures, local service updates and more. Dreadful customer service and bad attitude. It was an awful experience. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Search for the company you'd like to call. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; Salaries; 4. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 302 - A wing, Eureka Tower Mind Space I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Contact our sales team Help/Support Our support team is always ready to help. Official Partner. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Overall a great experience to get around. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Snapshot; Why Join Us; 378. Get started now by subscribing to DoNotPay. Your experience on this site will be improved by allowing cookies. 866-871-9336. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Bus arrived in split almost 1 hour late. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Registered in England. Bus was crowded. Just raise a case and leave feedback after. Bedrijfsreviews. Busbud provides you with Arriva phone number so you can easily reach out to them. Wat. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Resolver can help you send your complaints to Arriva Bus. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Reviews; 1K. No, there is no WiFi on Arriva. Bad Customer Service. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. Salarischeck. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Then like us on Facebook and follow us on Twitter. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We have to pay for luggage although there on tickets was written two baggages included. Dedicated customer support 24/7. Friday from 08:30 to 14:30 h. Tel. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Type in Skip Waiting on Hold and select the product. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Bus was not on time either on departure. No worries, you can use your time on the bus to catch up on some much needed sleep! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. Simply show your ticket on your phone along with a valid photo ID to board the bus. Driver forced us to pay for travelling with luggage even though ticket says this is included. Click on the name of the company and have us do the work for you. 08/29/2022. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.