We do care about our customer and completing all amendment requests that we receive. Dover We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. However, if you are traveling internationally, you may not be allowed to board the ferry. Months later, it is impossible to get a refund. I am now writing direct to their registered office. Here are 8 tips for writing great reviews. 2-3 Three Rivers Business Centre, Felixstowe Road. Definite miles better than the outfit I booked with last year. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Find out what it's like onboard the ferries before you travel. Kind regards, Maya from Direct Ferries. Losing hope though Dont bother! If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Do you mean direct ferries are trying to alter the contract or the op?. I made reservations. Maybe down to mobile network delays but thought I should let you know. How can this even be possible. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. WebWill I get a refund if I cancel my booking? gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE So now I just lost my money, because of their incompetence. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Thanks. Please don't hesitate to contact us, if you have any queries. Dear customer, Many thanks for your review! Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Please note that we can be contacted through our contact form on our website. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Please note that online requests for ticket changes can only be processed during business hours. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We can see that your complaint has been already handled and declined as there was no error from our side. You can amend your booking online if you have an account with us. No additional administration fees will be charged. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Tried to amend reservation to Mar 3-6. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. They will look after you - Direct Ferries arent interested! Less than 24-hours or failure to show for travel. As a result of the above incident, my BRP (resident permit) was also stolen. Email. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Will not book with them again. Can I cancel them and get a refund? If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Bookmark. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. WebA horrible experience. Dear Donal, Many thanks for your review! Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Certainly worth trying your luck. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Wait does that mean I can retrospectively change the terms to every contract I've entered into? Can I cancel and get a refund? Once they have your money they write you off. Please note that the applicable cancellation policy depends on when we receive the tickets. 2023 Trustpilot, Inc. All rights reserved. Get your BatamFast tickets to Desaru. These vermin are interested only in your money - not servicing customers. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. The process also differs if you have already checked in online and got your boarding card. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Channel View Road Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I will never use this company again Report this review However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Please react urgently on my requests. General Inquiry/Feedback Request a Refund My experience of using Direct Ferries was a good job, very well done. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Our original booking made in January for April was cancelled by the ferry company. like what ? You can check the status of your refund using IRS Wheres My Refund? -10 min from Costa da Caparica by car -8 min from Cova do 91% of travellers recommend this experience. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Download the Direct Ferries app or manage your booking online through My Account. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Revenue impacts the experiences featured on this page. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Please send any questions or comments to: help@poferries.com Thank you for booking with Direct Ferries. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Ferryhopper has its own terms of use, which you can read here. Direct Ferries Refund WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Rent-to-own and financing options allow you to get the trailer you need within your budget. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. WebYou cant reach them by phone which is a problem if you need acute help. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Please use the contact form on our website to request a ticket change. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Ferries Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Subscribe to customized emails to help you know before you go. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Direct ferries is refusing a refund even though we are in lock-down. having to cancel the chair, which then allows you to book a cabin. Here are 8 tips for writing great reviews. Need to talk to us? To get to other parts of Desaru, you can easily book a Grab. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Find ports, routes and lots of useful information to help you plan your trip. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. More expensive but very safe an helpful.Thank you for your replay. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? How to get WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. How older, less computer savvy, or with no smart phone can work this out is a true mystery. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. How we will print them is our big mystery, maybe they will work from a phone. Please note: prices rise as space becomes less available. Would recommend at all cost, better buy is straight from actual company. You can also discover ports and routes available. You have been added to the directferries.co.uk mailing list. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Go direct to the ferry operator. manufactured with at least 1/8 of an inch tread. The reservation is only related to WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. How do we get a confirmation? No Less than 24-hours or failure to show for travel. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Companies can ask for reviews via automatic invitations. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. 12v Cummins HydroboostI have a 1997 dodge ram cummins with Complete investigation into their business ethics. Directferries.co.uk Please don't hesitate to contact us, if you have any queries. These hydro boost systems are even smaller than the 12' boosters in use currently. pack jumper cables, ice scraper, warm clothing, snacks and water. refunds Can I request a ticket cancellation/change on behalf of another passenger? Find information about Direct Ferries at directferries.co.uk Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Refunds are always issued to the same credit / debit card that you used for your booking. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Kind regards, Maya from Direct Ferries.