A hallmark of Liveops is the idea that learning and improving are never done. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta Browser Plugin; Okta Agents. Thats what were there for. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. transparency. Import the user attribute schema from the application and reflect it in the Okta app user profile. We source for impact by empowering and celebrating those with initiative. We use cookies to improve your experience on our website. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. Copyright 2023 Liveops, Inc. All rights reserved. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Want to become a Liveops agent? Find Out How & Apply . Without a doubt, they are the most organized company we have ever worked with. We've been partnering with Liveops since 2010 for all our inbound needs. Support. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. Welcome to Liveops Agent Services LLC Shiftboard Login Page. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status Your email address will not be published. I love the freedom element. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. VirtualFlex solves for that. Employer Matching Opportunity, 100% Employer Paid Life Insurance Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Attack Protection. Learn about Liveops Enterprise Solutions Click Here . To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The agent community sits at the core, and we dont take this lightly. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. So how much can you earn? View our background and credit check requirements here. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Copyright 2023 Liveops, Inc. All rights reserved. Log-in to the worlds easiest to use Learning Management System Healthcare and Medicare enrollment can be complex. Remember me. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Actual earnings may vary depending on client opportunity and support required. Grow your home business through Liveops client network, working with the brands you know and love. Earning potential. Job Work/Life Balance. Login. Forgot your password? No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. If not, reach through the comment section. Keep in mind, the more you service, the higher your earning potential! To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. GM Regional Customer Care Operations, major utility. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Our professional grade, complete headset telephones are made specifically for LiveOps and other customer service agents. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Liveops energizes agents through rewards and recognition. We've been partnering with Liveops since 2010 for all our inbound needs. Here's everything you need to succeed with Okta. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. 1099 Independent Contractor offers no benefits, Paid by the minute. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Message & data rates may apply. This network has hard skills in your industry, and soft skills from life experience. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. To find out more, read our Privacy Policy and Cookie Policy. When call volumes are low, you pay less. Agent Login. Learn more about us at www.liveops.com. Flexibility. Duo Security for MFA | Okta. Okta updates a user's attributes in the app when the app is assigned. Work outside the perimeter. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . Simplifies onboarding an app for Okta provisioning where the app already has groups configured. This means you can choose when, where, and how often to work! Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Were here to improve peoples lives. Main hustle or side gig its all up to you. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Either search term value. Relationships are built on a strong foundation of trust and Agent Sign-In. Your email address will not be published. Documenting details of calls and customer interactions. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Researched & Written by Ann Rozier on the FlexJobs Team. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Excellent company! Build a thriving work-at-home business providing remote customer service for top brands. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . You are using an unsupported browser. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Support. To find out more, read our Privacy Policy and Cookie Policy. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. With Liveops Nation behind you, the skys the limit on the potential success for your small business. The background/credit check requires a $45 processing fee paid directly to our vendor. The agent community comes together . Compensation . We are empathetic, good-natured, down-to-earth people who like to have fun. Also the hiring process is long and it's unpaid. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. To accept cookies continue browsing as normal. We endeavor to do the right thing, every time. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Liveops. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Flexibility. I have children who are active in sports, so it allows me to be there when they need me. Read more. Copyright 2023 Liveops, Inc. All rights reserved. Earning potential. To accept cookies continue browsing as normal. Sign an Independent Contractor Agreement. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. The VirtualFlex platform delivers the right agent at the right time, with the right results. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Liveops regularly hosts well-attended, agent-focused events. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. IT Support Logo. Please update your browser to the latest version on or before July 31, 2020. When unexpected events occur like global pandemics health needs can rapidly change. Want to become a Liveops agent? The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Go Further; Marketplace. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Find Out How & Apply . Your customers deserve the best at every touchpoint. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Director of Customer Care, healthcare organization. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Earning potential. Sign an Independent Contractor Agreement. Copyright 2023 Okta. VirtualFlex is more than just a contact center model. As of July 18, 2022, all certification courses are FREE. See all features. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Pros. Website. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. We create better outcomes by seeking out and integrating diverse perspectives. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. If you love helping improve peoples lives we want you to work with us. Groups can then be managed in Okta and changes are reflected in the application. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We believe every voice matters. View our background requirements here. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Innovate without compromise with Customer Identity Cloud. Contact UsBecome an Agent. You are using an unsupported browser. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. You are your own boss and set your own hours so there is a great work/life balance. At WebCE, we are passionate about delivering exceptional professional development solutions. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. 5.0. Create success for our clients by working cross-functionally to build strategies that maximize program results. Universal Login. We use cookies to improve your experience on our website. Want to become a Liveops agent? My only issues with liveops is the pay amount and the delay in receiving my pay. It's why we've led the industry in virtual, flexible agent services for more than 20 years. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Managing multiple systems, programs, and screens simultaneously. Liveops Nation agent news. Username / Email. HSA and PPO Options With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Public Relations e-mail (press@liveops.com) Locations. Want to build your own integration and publish it to the Okta Integration Network catalog? This means you can choose when, where, and how often to work! Their consistency, professionalism and customer service are unparalleled in the industry. Please review the Liveops basic technology requirements by clicking here. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. - Liveops The modern contact center. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. To find out more, read our Privacy Policy and Cookie Policy. I use the money to take my grandchildren shopping or on day trips. I trust them and look forward to a deeper partnership in the future. Set your own schedule to work around your life. You can also manage cookies in your browser settings. show about fbi agent and dimensional portal. We encourage ideas from everywhere. Support. Disability Plans, Learning Opportunities Join Liveops Nation and experience the freedom and autonomy of being self-employed! The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Its not easy to find a flexible team of experienced agents who understand your brand. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Or, sign in using: Login using Okta. Dont let the next surprise get in the way of delivering a great customer experience. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Quickly assessing customer needs and providing sound solutions. The workplace culture is amazing. Add this integration to enable authentication and provisioning capabilities. Support. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. The best agents arent looking for part-time. The pay is great and is based on talk time. The cons are being able to work in your own home. Were committed to earning the right to grow with you by being relentlessly results-driven. Flexible. Its our approach to providing the most exceptional customer service agents a business can find. . Conducting inbound/outbound customer service calls. LiveOps Inc. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. What I wish I knew the first time I filed self-employment taxes. We would like to show you a description here but the site won't allow us. This te. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops brought a new level of professionalism to our needs. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. Freedom. The background/credit check requires a $45 processing fee paid directly to our vendor. In healthcare, engagement and patient connection are paramount. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Also shoutout I recommend both new and veteran agents watch this entire video. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other.