I know it is important to try and relate to them in a very personable way to help make their day better. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. How to connect with us through Social media platforms. The next steps were background and security checks and finally a thorough medical which is at your own expense. Ground Crew/Ramp Agent - Sydney Airport. The minimum age requirement is 18 years. Has this ever happened to you before? Step 6; Invited to do a medial. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. We heard back from Qantas the next day regarding whether we passed or not. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". Answer dates might appear two to three weeks before they were published. Airline Customer Service Agents are often the face of Qantas Airways to passengers. We're continually finding new ways to deliver a memorable customer experience. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Step 2; Invited to do an automated questionnaire. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. A poor customer experience and how did you handle 2. Call Center Temp Agency & Staffing Agency Solutions. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Nice! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Book 10 or more passengers travelling to the same destination. Therefore, any date prior to 2019 might not be accurate. Ways to check-in for your flight including online and on your mobile. Good interview day. I applied the position online, and it took one month to process. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. 35 Qantas Airways Interview Questions (+ Answers) Good Customer Service from Qantas - sbsfaq.com PGDM; Specialisations. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Describe a time when you went gone over and beyond for a customer? Options for mobility and medical assistance and first-time flyers. Excellent! Founded in 1920, they are one of the oldest airlines in the world. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. The medical costs approximately $450. More recently as a business owner, I've used the phone to handle many business matters. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. describe a time you have done your work above and beyond We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Excellent! Then we had group activity and interview with a Qantas staff. Browse our airport guides and lounge network information. I had a chat interview for my first processing. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. 401K; Hourly pay plus commission/bonus I interviewed at Qantas (Sydney, NS). Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. The number and type of interviews across the segments will vary. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Step 7; Recieved job offer. We believe the journey should be as exciting as the destination. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. What is the hiring process for remote jobs at Qantas? I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". What ideas have you brought to a previous role that have benefitted other staff? What about the company appeals to you? I applied online. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. qantas customer service agent recruitment process My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. Qantas Customer Service Agent Interview Questions - Glassdoor Our date tracking prior to 2019 was not accurately kept. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Step 6; Invited to do a medial. Sort by: relevance - date. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The process took 2 weeks. There was a question about working in a high pressure environment . You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. As a leading provider of air travel, safety and security is paramount to us. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Be specific with your answers they want examples They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. Anonymous Employee. Further details of this will be explained to you during the recruitment process. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. How to connect with us through Social media platforms. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. Possible answers are. The familiar smiles are waiting to welcome you onboard. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Qantas are a good company to work for with regards to pay and conditions. Have you ever had a difficult situation with a customer and how did you resolve it? Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Able to implement experience over the past several years to ensure that customer satisfaction is matched. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Earning points couldnt be easier. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Is was good kit much to expect and they want you to answer must research. Great job! Then, explain the steps you would take to find the right person with the answer. Excellent! I would soak in all in-person training and any online module training that I would be put through during my orientation. Why did you decide to move on from them? Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Will you cover the medical costs. What would you bring? Several examples include: Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Would you have any issues in doing this? It is just talking into the computer or phone (depending on what you use). I found it daunting as you are receiving no feedback. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. 107 jobs. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. News that the . What did you accomplish while you operated them? Join Qantas Frequent Flyerorsubscribe to Red Email today. qantas customer service agent recruitment process A poor customer experiences and how did you handle it. Group assessment; Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. the rest of them i need to explain it. It was an very open question to be answered so yeah good luck to everyone that applies et. We proudly provide the highest levels of service and support to our customers. Looking for some holiday inspiration? Qantas. It roughly took three hours, and you had a ten minutes break. what decisions did you make? Have you ever worn a uniform at another job before? For some others I know the process was shorter and others much longer. qantas customer service agent recruitment process In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. Strong customer experience expertise focused in Management and . Did you do anything notable? We do this by creating interview questions that we think you might be asked. Our customer service teams represent us on the ground and in the air. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Assesment Day - Involvled a introduction to the company and its values. Use a customer-focused, needs-based review process to educate customers about insurance options. Compare and book travel insurance for your next trip. Darwin High School. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Getting to wear multiple hats? Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. The next steps were background and security checks and finally a thorough medical which is at your own expense. I applied online. In my current job, I work the phone lines for incoming service calls. Great! With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Earn Qantas Points when riding with Uber to and from eligible Australian airports. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Some of these questions were timed. "Qantas please help me! Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. describe a time you saw a staff were doing something dangerous A poor customer experience and how did you handle 2. did anything happen? Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. An active listener? Upgrade your web browser for an enhanced experience. I interviewed at Qantas (Brisbane) in July 2016. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 great experience, I applied online. The process took 3 months. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. The process took 4 weeks. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas.