Apple training delivers everything you need to learn about the technologyonline and on your time. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. We deliver a full range of Apple courses, including support and repair training for Apple devices. Copyright 2023 Apple Inc. All rights reserved. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. They may also be responsible for providing support to Apple Authorized Service Providers. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." I will never forget them. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. See which role best matches your experience. Apple today launched updated professional training and certifications for IT support and management. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. United States Department of Labor. You need a current, government-issued ID to check in with the proctor and begin the exam. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Do you love how it feels to help others? You maintain composure and customer focus while troubleshooting and solving issues. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Apple Training But opting out of some of these cookies may affect your browsing experience. The cookie is used to store the user consent for the cookies in the category "Analytics". Recertification exams for unexpired certifications cost $49. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. What Is A Technical Specialist - Zippia Salrios de Training And Technical Assistance Specialist da empresa ICF Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. IN-Technical Specialist - Jobs at Apple (IN) You can find information about the accommodations request process in the. Helping customers and providing technical assistance. Do you love how it feels to help others? Sign up for notifications from Insider! Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Apple Technical Specialists are the people who make sure that Apples products work as advertised. This cookie is set by GDPR Cookie Consent plugin. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Your day in the Apple Store is filled with a range of focused support and service tasks. 2023 Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. All our courses are practical, hands-on, and led by trusted Apple experts. Learn more about your EEO rights as an applicant (Opens in a new window) . Click here to see the total pay, recent salaries shared and more! The next 10 days were essentially "Apple boot camp." They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Technical Specialist Job in Columbus, OH at Apple In the US alone, Apple has 265 retail stores across 44 states. Save someone's day. Melissa is learning about more than technology. When a customer needs assistance, you quickly assess their situation. However, you may visit "Cookie Settings" to provide a controlled consent. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Support and Service - Careers at Apple That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Filter our Apple training by your desired technology. Get weekly top MacRumors stories in your inbox. To view your favourites, sign in with your Apple ID. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Learn more (Opens in a new window) . Below, we have recapped what to expect from Apple this March and April based on rumors. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Both full-time and part-time jobs are available. The training has been completely redesigned and moved to an online, self-paced format. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. You know, just like the things we make. We also use third-party cookies that help us analyze and understand how you use this website. A career as an Apple Technical Specialist can be both rewarding and challenging. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. It works only in coordination with the primary cookie. This cookie is set by GDPR Cookie Consent plugin. You get to work with really creative people. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Customer loyalty and satisfaction is their number one priority. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Own your learning schedule with self-paced, online courses. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Technical Specialists may be required to travel to customer sites. Technical Specialist Salary in India | PayScale An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. EllisDon Corporation Technical Training Specialist Job in Mississauga I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. And be amazed by what it does for yours. You have excellent time management skills and can make decisions quickly. Youll grow your career skills, too, because leaders here take an active role in your professional development. We were thanked for coming and then excused once we had completed our quiz. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. iOS 17 Wishlist What Do We Want to See? Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. When a customer needs assistance, you quickly assess their situation. Here are three trends influencing how Apple Technical Specialists work. Choose your path Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple is a drug-free workplace. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Introduce yourself, and well get in touch if theres a role that seems like a good match. Youll need to be flexible with your schedule. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. A selection of macOS tips to make your Mac life a more effortless experience. The mob used the electronics in the store to play music and record their dance routine. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Apple Technical Expert Resume Example - livecareer.com The certification program validates a technician's skills and knowledge to service devices on a per-product basis. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. This requires a lot of testing and coordination between different teams within Apple. Siemens Healthineers Technical Training Specialist Salaries in Setauket After customers purchase our products, youre the one who helps them get more out of their new Apple technology. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . ICF Human Trafficking Training And Technical Assistance Specialist As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple is an equal opportunity employer that is committed to inclusion and diversity. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Copyright 2000-2023 MacRumors.com, LLC. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Both full-time and part-time jobs are available. Top editors give you the stories you want delivered right to your inbox each weekday. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Youll need to be flexible with your schedule. about 30,000 full- or part-time retail workers. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. An Apple logo or digital badge is a seal of approval and a promise of excellence. Take proctored certification exams from your home or office. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Technical Specialist Salaries in the United States Get discovered. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Our training team can help you book training for your organisation or for a third party. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. And thats our greatest strength. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Working as a Technical Specialist at Apple: 325 Reviews - Indeed As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple Inc. All rights reserved. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 2023 Apple is a drug-free workplace. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. United States Department of Labor. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple Inc. All rights reserved. 50 features and changes you might have missed in macOS Ventura. NOW WATCH: The 6 best new features coming to Apple computers. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure.