DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . 9 Realities For Independent Contractors. The steps above are mostly about that. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . Too often that just seems self serving. Postmates had a 1-5 star scale until recently, when they moved to a thumbs up-thumbs down rating. Dashers receive access to feedback (anonymously) after a certain period of time. Doordash Driver Requirements, Background Check, and how to Qualify. Up until a month ago, I had a perfect customer rating of 5. To maintain a safe and trustworthy community, any reviews that do not comply with DoorDash's Review Guidelines will be removed. However, I am aware that driver ratings are a serious part of their business. We look at questions to ask yourself when thinking about it and some tips to help you be successful if you do go all in. There are four different metrics that Doordash makes available in the Doordash driver app. If the customer does not give you a perfect 5, your ratings go down. Many Doordash delivery drivers want no part of the high acceptance rates required. - YouTube There literally is no recourse or the ability to get ANY information on Customer Ratings and Doordash. All Rights Reserved. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} They get notifications from Doordash along the way. Be a pro. Getty. That delivery bag may be the most valuable accessory you have to make your Doordash deliveries profitable. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? The restaurant may have screwed up details about the order. Think about where you put the food on no-contact deliveries. This is the downside of working for a computer rather than a human A human would pat you on the back and tell you what a good job you were doing and tell you not to worry that you always have a job as long as they are in business. They rush you to the store to wait even the store hasn't confirm the order yet. I believe this is the most important issue issue that doordash needs to finally address for their Dashers. A heads up and assurance that youll be on your way as soon as its ready can make a difference. I know the idea is to deflect criticism if the restaurant screws the order up. How drivers (including delivery) are rated is a sore point among drivers. Time for you to step up.Time for you to come in defense of your hard working Dashers. A lot of things related to the delivery are outside our control. Ive never jumped on board that train myself. What can disqualify you from Dashing? On the App Store, DoorDash is rated an impressive 4.8/5 stars out of, wait for it, a whopping 14 million reviews. This articledescribes a nightmare for servers, where tablet averages below a perfect five are considered problematic. Gig economy platforms have a tendency to mimic one another, so its no surprise that Instacart and DoorDash and the best food delivery jobs have similar 1-5 star rating systems. DOORDASH - 303 2nd St, San Francisco, California - Food Delivery Would you like me to knock or ring the bell when done? I've yet to find a customer who didn't appreciate being asked. I believe this is the most important issue that doordash needs to finally address for their Dashers.Secondly, they need to address the constant issues with the driver app malfunctions and instability. Lately, I have been the victim of some vindictive idiots giving me 1 and 3 ratings. Should I Deliver on Christmas for Doordash, Uber Eats and others? I've been doing this a long time, I know what it takes to have a high rating. They just say whatever to make people happy and get off the phone. Before you leave the restaurant, make sure that everything is good with what the customer had asked to be in their order. Doordash orientation If you take shop and deliver orders, know the locations that make it. In order, those ratings include: Average Customer Rating. So if your newdont sweat it. Well discuss: After every delivery, Doordash customers have the opportunity to rate their service. Learn the secrets to working smarter, not harder. There are four different metrics that Doordash makes available in the Doordash driver app. Design by SFWP. Future deliveries like this would severely impact my decision to use DoorDash. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. However, I think a score recalibration and encouraging the customer to spend 10 seconds rating a customer will yield better results. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} Types of DoorDash Contract Violations. How to Monitor Your Reputation on DoorDash - Merchant Centric DoorDash Review - Must Read This Before Buying - Honest Brand Reviews Management. Be cautious about using memes. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} One thing I often do if communicating with the customer is add something like I see this is a no-contact delivery. Whenever you interact with the customer, be polite and friendly. 11 Effective Strategies to Improve Doordash Customer Rating - EntreCourier If you communicate by your appearance that you care about what you look like, it also makes them think you care about their food. Find jobs. The lawsuit, described in an . Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. Learn more about why it was the perfect career move for him, and how it all led to the EntreCourier website. But, supposedly those ratings are For some, theyre waiting to see how the service is and intend to tip later. This is only something I would recommend as an absolute last resort. I understand there are times that a customer crosses the line. Currently Doordash excludes ratings less than 5 stars that involve factors that aren't directly related to the delivery such as: Remember that your total Doordash earnings include base pay, incentives and customer tips. At the end of every order, were asked (not required) to list our delivery as either a smiley face or frowny face, with a number of different specifics that we can check. No harm done, but he had room for improvement. My order arrived in a reasonable amount of time. They dont want to take a chance with the virus. As long as you just keep working honestly, you will be fine. It may be difficult to do depending on your area but doing it late at night while sitting in the restaurants parking lot has never failed for me so far. I am going to give the benefit of the doubt to the support agent that they actually do push these up the food chain. I don't go the extra mile for customers, but I work honestly and follow directions. It's about time they really start thinking about taking their money makers more seriously. Your rating is the average of those customer ratings. Doordash Driver Rating: How To Improve Your Rating Because doordash and both doordash driver are unfair, and extremelyThis app also has been dwindling in business anyways, and constantly change their qualification standards for dasher perk unlocks. Personally, my dog goes nuts so I'm not a fan. The Doordash deactivation policy states that a Doordash Dasher must maintain a customer rating of at least 4.2. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} Lets face it: Theres a lot of bad dashers out there. If the order amount thats presented to you is extremely low, it means the customer either didnt tip or the tip was very small. (This is the average Dasher rating). Can I Doordash Full Time? There are several reasons for this: Theres a higher probability that this offer has been rejected multiple times because of the low price. However, for others in oversaturated markets, Top Dasher gives you the ability to Dash Now at any time. Read what Driver employee has to say about working at DoorDash: They have sent me numerous times on 2 orders far away from each other one order $3.00 other $2.50. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Well talk about that in this article. Top Dasher is a bit of a controversial thing. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} So the customer gives the food high ratings (5 stars) and the delivery gets a lower rating. But enough will. Blatantly unfair customer ratings. : r/doordash When is a delivery worth accepting, and when should you turn it down? Any time you communicate, frame it in a way that focuses on the customer. Sign in. Dasher (Current Employee) - McAllen, TX - March 1, . I have reported things like this in the past but ONLY when items are missing. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} As they get more experience, their ratings generally improve. I never signed up for Uber/Lyft. DoorDash Launches First Rewards Credit Card - Forbes Advisor Job Work/Life Balance. Protect the food. It could simply be a matter of laziness, not considering it a priority in their day-to-day work life and a matter of simply not caring. Pay attention to local restaurants that tend to mess the order up frequently. However, in most cases the best course of action is to contact Dasher support in those situations rather than confront the customer directly. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. DoorDash DoorDash Employee Review. Review this company. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. When I got my one and only 1* I was extremely upset. Understanding if you are at risk of being completely uninsured while delivering for Doordash. Job Work/Life Balance . Its made a huge difference in my life and has been a big part of all thats gone well for me as a delivery driver: Dont worry about the things you cannot control. To be honest, maintaining a 4.2 average rating is not difficult. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. Other times, we get the blame for things beyond our control. (Note: Can I expense this?). DoorDash Employee Review: Unfair scoring system | Indeed.com But the current system misses an opportunity to provide more accurate scores for corporate, and feedback for Dashers who want to improve their service. Can support take off a 1 star rating? : r/doordash_drivers How drivers (including delivery) are rated is a sore point among drivers. If you liked the service, be sure to rate us 5-stars! These persuasions lead to a phenomenon called Goodharts Law, When a measure becomes a target, it ceases to be a good measure. The pay is really low and the pay per order is mostly not making sense in my area. You would assume after all the time that Door Dash has been in business, that they would have developed some kind of a program or protocol for Dashers to be able to challenge unfair ratings from their customers. We can't change customers who are jerks. Many reviewers comment on the convenience of the platform, as one user said: "Been using DoorDash for a few months on a regular basisHUGE fan of these guys when you're in a pinch!". Review this company. RSG contributor Dash Bridgescovers how delivery ratings work for DoorDashers and how they could be improved, both on the pickup and delivery side. What can we do to overcome unfair Doordash reviews, or fix our score after our mistakes? The rating system in flawed and unfair to drivers. I dont write this to excuse any of that. DoorDash. If ratings did take people longer, do you think people would just not rate at all? Excuse me , I am doing my job right so dont tell me I deserve that rating. The most common reasons for deactivation are policy violations, customer complaints, low order completion ratings, and low customer ratings. There are those who have an extremely tight budget. I also think Dashers would find greater motivation to raise their ratings from, say 3.5 to 4.5 vs. 4.4 to 4.7. DoorDash 4.4 (111) Write a review On-Demand Delivery and Pickup see alternatives Compare ( 2) App Info Pricing Features Reviews Alternatives Integrations DoorDash Reviews Overall rating 4.4 /5 111 Rating criteria Value for money Ease of use Features Customer support Likelihood to recommend 8.27/10 Reviews by rating 5 67 4 31 3 7 2 4 1 2 DoorDash needs a crowdsourced, easy, universal method of rating drivers. 63 Proven Tips: How to Make the Most Money Delivering for Doordash, Doordash Taxes (2022): The Complete Guide by a Dasher for Dashers, Doordash Driver Support: How it Works and When to Use It, Doordash Deactivations, Completion Rates, Late or Incomplete Deliveries. When you first start your rating fluctuates a lot. The Rideshare Guy may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. I just do my job. We look at how to figure out the best times for delivery for you in your market, looking at things like peak hours, events, and how to avoid driver saturation. DoorDash DoorDash Employee Review. Or maybe weather is slowing things down, Ill let them know as well. This is why monitoring your reputation is so important. To help me serve YOU better. It communicates that they are important. Dont cross the lines mentioned above (asking for tips, etc.). The stratospheric expectations for these scores can encourage lobbying strictly for the benefit of the rating, i.e. In addition to this, Drive orders, orders that are placed by the restaurant that originate on the restaurant's order platform, do not generate a rating for the driver. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} And in fact, I personally will NEVER wear a Doordash shirt, because I am not a Doordash employee. This guide will walk you through the process of disputing a rating, from gathering evidence to contacting DoorDash customer support. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} Some dont agree with the tipping system. It indicates the ability to send an email. The rating doesnt hurt anyones wallet so they arent going to put paid man-hours into investigating it. New Dashers should not worry too much about getting lower ratings. If you know a restaurant is likely to be extremely late, it may be better to avoid it. As an independent contractor on the Doordash platform, your customer ratings can be the difference between making good money as a Dasher and not earning anything. In the 3 and a 1/2 years that I've been dashing I've maintained at least upwards of 4.96 to 5. Even though these ratings are highly subjective and often not taken seriously by customers, they could lead to decreased shifts or termination, causing anxiety among wait staff. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} Get started using our DoorDash sign up link here. However, my experience is its a big enough deal to be worthy of its own point. The bag was sealed. Talked to support and they did nothing. Unfortunately customer's aren't aware of how harmful the rating system is for drivers and how negative ratings can affect you income potential. Management. The least I deserve is a company having my back when I have been falsely rated or accused of something that I never did. Its a frequent topic in Facebook groups and message board conversations. Click on the text box below to copy the code. When you're at fault If you are at fault - maybe you left the door open, got the order wrong, or broke something - then the best thing you can do is apologize. It may just be a psychological thing in which if the customers see that you are prepared and are doing a good job of taking care of their food, they will feel like that you care about their order. Being smart about which orders you accept is the best way to make the most on Doordash, in my opinion. The door dash customer ratings are unfair : r/doordash - reddit How the Doordash Top Dasher program works, what the requirements are, the perks, and whether Top Dasher is worth it. But as far as the customer is concerned, the delivery was late. I give my thoughts on what it's like delivering for Doordash after more than four years as a Dasher including pros and cons of delivering for Doordash. His base pay ended up at. So honestly I don't even care anymore. These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies. Job Security/Advancement. This takes me to one of my pet peeves. Even when the customer is wrong, they think theyre right. How To Dispute Doordash Rating - ZetFoundation I deserve an investigation and the opportunity to retort.If there appears to be a pattern of behavior for particular customers in giving these unfair ratings, then they should be warned and/or dropped from the platform for future ordering opportunities. Could this help someone else? Sometimes their instructions are confrontational. Theyve all had to raise their fees which maintains their revenue but their sales (volume of orders) is down. Unfair and Disorganized. Be careful about whether any meme can be seen as offensive by the customer. Your Dasher rating can refer to a lot of things. If I think I may need a door code and there are no specific instructions I may text them something like Hey, Im on my way with your food. Provide good customer support as a Doordash driver and that goes a long way towards better customer reviews. The city of Chicago is taking food delivery services Grubhub and DoorDash to court. My Prius C is too small and too unkempt to comfortably drive strangers around town.