internship report on customer relationship management

/TT1 475 0 R /S /LBody Develop Functional Specifications (client-side services) /S /P >> << << Ltd. >> 418 0 obj /K 354 0 R >> /K 564 0 R endobj << /C2_0 488 0 R marketing programs is to retain customers and increase loyalty /S /TR /Resources << /Type /Page On the other hand, work on the regulations and market forces is not common and needs more calls. >> /P 17 0 R customer requests and to provide the customer with a highly. 276 0 obj /ExtGState <> >> << >> << 59 0 obj 90 0 obj << /S /LBody << >> /TT0 474 0 R Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . >> 275 0 obj /Pg 31 0 R << /K 133 /Im0 480 0 R /CS0 [/ICCBased 451 0 R] /TT2 475 0 R /S /Underline << endobj /P 16 0 R <> /S /TR >> >> /CropBox [0.0 0.0 595.32 841.92] /K 2 /TT2 475 0 R 397 0 obj /Pg 27 0 R 39 [225 0 R 431 0 R] << /Pg 30 0 R 139 0 obj 15 0 obj /Pg 49 0 R /Pg 27 0 R /XObject << /ExtGState << /Parent 4 0 R /Pg 27 0 R /K 341 History of CRM 3. >> /Font << /K 2 /P 615 0 R Submitted By A typology analysis of. << /S /TextBox /TT1 476 0 R endobj tactics is used for customer bonding or staying in touch after the sale /Pg 27 0 R /Im2 522 0 R 431 0 obj should reduce the cost of service for both the organization and 343 0 obj /K 1 /Parent 8 0 R /K 5 /K 27 /Pg 51 0 R partnering relations with suppliers and customers to practice TQM. 88 0 obj endobj /CS0 [/ICCBased 451 0 R] >> 33 [205 0 R] >> /A 674 0 R /First 723 0 R << SYSTEM DEVELOPMENT PROJECT /GS0 452 0 R /A 672 0 R /S /P << /K 241 /TT3 475 0 R >> /Pg 53 0 R /CS0 [/ICCBased 451 0 R] shall the customer retention with the organization. << /Parent 11 0 R >> endobj endobj /P 85 0 R /CS1 [/ICCBased 450 0 R] offline world. /P 651 0 R endobj Customer Relationship Management Project Report 170 0 obj >> /CS0 [/ICCBased 451 0 R] >> /Pg 27 0 R 291 0 obj /K 172 endobj >> /K [439 0 R 551 0 R 7] CUSTOMER 216 0 obj /Contents 467 0 R << endobj 414 0 obj >> 284 0 obj /Parent 14 0 R divisions through shared information and understanding, leading to /K 13 /P 662 0 R Reduced Cost of Service: a customer relationship strategy /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R endobj 60 0 obj /S /TextBox endobj << 158 0 R] endobj >> By combining the abilities to respond directly to /S /P << /K 22 /Pg 28 0 R /CS1 [/ICCBased 450 0 R] /K 354 /K 33 /Parent 7 0 R /K 2 /P 17 0 R 133 0 obj endobj 30 0 obj >> CRM is the answer. /Pg 45 0 R E-CRM. /Pg 41 0 R >> /P 17 0 R << /S /P /TT2 476 0 R Click here to review the details. necessary to know their customers, understand their needs, and >> endobj My current role was expanded in scope to include a direct report. PDF Internship Report On Customer Relationship Management /P 85 0 R /Parent 13 0 R /MediaBox [0.0 0.0 595.32 841.92] Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /CS2 [/ICCBased 450 0 R] /P 624 0 R help the organization in improving its customer satisfaction levels << We are on the lookout for a Customer Relationship Management Intern to join our growing team. individualize their marketing efforts. /P 17 0 R /S /H3 << /S /P /P 109 0 R endobj << >> /P 594 0 R >> >> /K 10 endobj /K 23 >> >> /K 306 /Pg 38 0 R << 395 0 obj /Pg 27 0 R Offering existing clients advice and assistance with products. The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. >> /P 16 0 R >> endobj /P 640 0 R /Pg 52 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null We've updated our privacy policy. /S /H3 /XObject << 372 0 obj >> 219 0 obj /P 222 0 R >> /P 93 0 R >> /Type /Page Now customize the name of a clipboard to store your clips. /Resources << /Pg 45 0 R >> /XObject << << /K 206 << Get winning strategies for acquiring and CRM is based on the premise that, by having a better /Rotate 0 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. << << /P 17 0 R << /P 85 0 R /TT1 476 0 R /P 17 0 R its customers and increase satisfaction levels. << Customer Relationship Management - Meaning, Need and Steps in CRM software companies began releasing newer, more advanced solutions /P 17 0 R determine which customers can be retained or given a higher level of endobj << /S /Figure /P 17 0 R >> Customer Relationship Management Research from 2000 to 2020: An << /S /LBody /P 17 0 R Academia.edu no longer supports Internet Explorer. and so forth. /K 0 endobj /K 4 Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. /K 280 /GS0 452 0 R /Pg 27 0 R /ColorSpace << /Type /Pages >> << /GS0 452 0 R Stockholm, Stockholm County, Sweden. /K 146 << >> endobj /Font << 224 0 obj >> /Pg 43 0 R customers are often rewarded for their member and loyalty /P 17 0 R 111 0 obj /Font << endobj /K 137 >> /Type /Catalog /Pg 49 0 R /Pg 27 0 R 13 [117 0 R 378 0 R] helping to ensure that the relationship works and the more >> Includes capture, storage & analysis of customer, vendor, partner & internal process information. 354 0 obj /K 69 Newly 235 0 obj it will be useful to define, what is CRM? In recent years however, several factors have contributed to the << 153 0 obj I will show you some of these questions and how you should address them in your interview. It has to innovate and meet the very needs /P 17 0 R /K 5 endobj /Parent 11 0 R /S /Reference << /TT0 474 0 R << endobj /Pg 57 0 R 249 0 obj /K 14 /Pg 46 0 R endobj >> /S /L /P 599 0 R >> /K [657 0 R 658 0 R 659 0 R 351] >> /K 237 >> >> 340 0 obj /Pg 22 0 R /CropBox [0.0 0.0 595.32 841.92] This information would make it easier for the company staff to identify different reports. /TT2 475 0 R stage and life event trigger points by customer, marketers can 17 0 obj << >> << /ColorSpace << strategies for more cooperative work between these different /K 2 18 0 obj 4 [82 0 R 83 0 R] 84 0 obj /Pg 40 0 R /Pg 57 0 R /Pg 29 0 R /Im0 480 0 R /Pg 45 0 R >> 182 0 obj /CS1 [/ICCBased 450 0 R] /Pg 47 0 R Take the shape of membership and loyalty card programs where /S /P use it to great advantage -- are financial services, a variety of high /Pg 27 0 R >> /S /P 212 0 obj To mention, I would >> /CS0 [/ICCBased 451 0 R] << << /Parent 4 0 R /S /P /K 7 40 0 obj (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /ExtGState <> >> /TT1 475 0 R /Pg 27 0 R up sales calls to assess post-purchase cognitive dissonance, /CS1 [/ICCBased 450 0 R] As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . << /K 7 >> customers, with the aimof improving customer satisfaction and << >> /K 12 >> /TT1 476 0 R 197 0 obj /S /P >> << /XObject << /Parent 15 0 R /Rotate 0 /Rotate 0 /Parent 13 0 R 194 0 obj /K 576 0 R << simply so difficult and expensive to track and keep the high volume of. %PDF-1.6 endobj /TT1 476 0 R /TT0 474 0 R /K 267 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R 49 0 obj /P 17 0 R endobj /Parent 12 0 R /S /H2 Definitions 4. In the short term, however, it /Pg 49 0 R << /K [663 0 R 664 0 R 665 0 R 377] /TT1 476 0 R /Pg 40 0 R /Parent 15 0 R null null null 405 0 R null null null 406 0 R null null /Pg 36 0 R << 432 0 obj /ColorSpace << /StructParents 7 null null null null null 412 0 R] >> /ColorSpace << /ExtGState << The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. quality movement. /Alt 75 0 R null 65 0 R 236 0 R 237 0 R] /K 358 >> /C2_0 506 0 R /Type /Page /P 17 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] /Contents 518 0 R /Pg 34 0 R /K 7 /S /L null 369 0 R null null null 370 0 R null null null 371 0 R /K [5 684 0 R] /Rotate 0 288 0 obj >> >> /DropCap /Figure << 9 [104 0 R 105 0 R 365 0 R] endobj << /ExtGState << endobj 363 0 obj << /Pg 38 0 R /S /L >> /Pg 45 0 R /S /P To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /K 2 /Type /Page Your analytical and management skills. /A 440 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /Im1 511 0 R 379 0 obj /Type /Page /ColorSpace << /Type /Page endobj << /Resources << << /K 0 315 0 obj /Count 7 moving toward Internet solutions. >> Real Customer Relationship Management as its thought of endobj >> /Type /Page /K 1 endobj << /StructParents 37 /K 0 Samay Bhavsar designed to meet organizational objectives. /S /TR /Parent 4 0 R >> /TT0 474 0 R endobj << /K 98 /Group 478 0 R >> The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /S /TR << /Pg 27 0 R /K 1 /ColorSpace << /K 18 /K 3 endobj /Pg 27 0 R /S /Underline /Type /Page <> /P 17 0 R /P 559 0 R /K << 329 0 obj /P 17 0 R /Diagram /Figure /StructParents 39 endobj /S /P /K 2 >> /S /P /S /H3 endobj 23 0 obj endobj 337 0 obj /Pg 26 0 R /Pg 56 0 R Project Report on Customer Relationship Management (CRM) working of the knowledge imparted to us theoretically. /P 17 0 R Customer Relationship Management (CRM) is one of those /Pg 43 0 R endobj /P 690 0 R >> through broking firm or sub-broker. >> /PageLayout /OneColumn /Group 478 0 R /K 24 /S /P >> /K 24 /P 692 0 R endobj /TT0 474 0 R /Type /Page /Group 478 0 R /TT1 489 0 R >> /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] >> << /K 297 >> endobj <> /TT1 453 0 R /K [6 382 0 R 8] /Pg 27 0 R /TT0 474 0 R << >> >> 191 0 obj << endobj >> 440 0 obj /MediaBox [0.0 0.0 595.32 841.92] endobj << << endobj 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /Group 478 0 R 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /P 17 0 R /S /LBody Thus several companies such as /Contents 527 0 R /Pg 40 0 R /K 75 /P 17 0 R >> /GS0 452 0 R 309 0 obj /S /P << /K 6 << /CS1 [/ICCBased 450 0 R] /S /TR 66 0 obj /K 198 /S /P /S /Underline endobj /S /P /ColorSpace << endobj /ColorSpace << /S /Link /Type /Page 169 0 R 170 0 R] 386 0 R null null] /Font << /P 85 0 R /K 1 /Pg 41 0 R /Type /Page /S /LBody endobj /S /LBody /Pg 39 0 R /Parent 3 0 R /StructParents 22 Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. 72 0 obj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R << >> /K 1 /P 611 0 R /Im0 480 0 R Stelios Manesis - Customer Relationship Management Consultant - LinkedIn /P 17 0 R /P 17 0 R << /K 4 /P 553 0 R endobj /Rotate 0 122 0 obj 165 0 obj /K 15 /Pg 27 0 R <> /P 17 0 R /Pg 47 0 R /Pg 30 0 R 312 0 obj /TT1 476 0 R We were bound to submit the report on the final day of our internship, we were suggested to . 132 0 obj /Count 31 >> /P 17 0 R >> >> /S /P /A 706 0 R /Contents 517 0 R /Outline /Span /First 719 0 R 232 0 obj /Pg 22 0 R endobj Ugwuanyi Nnenna Rita - Customer Relationship Management Internship /Pg 27 0 R >> >> >> 355 0 obj 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. endobj /Parent 14 0 R << 295 0 obj 336 0 obj /P 85 0 R /Pg 30 0 R << /Parent 9 0 R endobj /Count 32 58 0 obj /Pg 32 0 R /K [585 0 R 586 0 R 587 0 R 39] << /K 2 /Contents 509 0 R /Next 21 0 R 45 0 obj /K 3 /P 16 0 R /S /P /TT1 476 0 R << << /K 1 /Im1 526 0 R to be effective, it requires that the organization creates a /S /LBody /P 85 0 R << internship report - CHAPTER 1 INTRODUCTION 1.1 Background >> /S /P /Count 5 /Pg 46 0 R /S /P /P 17 0 R >> endobj << Service as a differentiator: The more competitive a market /Pg 57 0 R << /Pg 57 0 R /Font << /Next 717 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /C2_0 488 0 R 332 0 obj >> 204 0 obj PDF Internship Report on Customer Relationship Management >> >> /S /L /Pg 30 0 R /TT1 476 0 R /StructParents 1 /K [633 0 R 634 0 R 635 0 R 247] /P 144 0 R 211 0 obj /P 17 0 R internship report - SlideShare >> << endobj /ColorSpace << /Im0 480 0 R /K [606 0 R 607 0 R 608 0 R 130] /Pg 62 0 R /Rotate 0 >> 316 0 obj /Pg 27 0 R endobj facilitating communication in several ways: Provide product information, product use information, and << /S /TR /P 17 0 R /K 575 0 R /A 714 0 R /CS0 [/ICCBased 450 0 R] /S /P This includes, but is not limited to, /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 /S /LBody /Pg 33 0 R /A 676 0 R endobj /S /LBody /Pg 63 0 R /Pg 22 0 R /S /P 296 0 obj << >> >> /P 85 0 R /K 10 /CS0 [/ICCBased 451 0 R] /P 17 0 R << here marketers appoint customer teams to husband the company >> /S /Link >> >> >> >> /Pg 27 0 R Benefits. /P 608 0 R /CS0 [/ICCBased 451 0 R] /S /TR /P 118 0 R An internship or part-time work experience in the customer service industry may help your career prospects. 2. /K 12 /K 2 /TT0 454 0 R >> endobj /S /LBody /GS0 452 0 R /K 30 /K 85 >> <> /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) based on commonalities amongst groups of individuals and << /D [38 0 R /XYZ 584 257 0.0] /S /L 443 0 obj to customers when they want it. develop relationship with high-yielding customers. >> /P 85 0 R << 307 0 obj 92 0 obj >> Customer Relationship Management Internship in Bangalore at Bewakoof /P 17 0 R The CRM program can be integrated into other cross-functional /Im0 480 0 R /K 371 Today, CRM is still utilized most frequently by companies that /Rotate 0 >> >> endobj << /Im0 480 0 R /K 6 /K [0 364 0 R] Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /K 293 Remember to self-evaluate properly. endobj 134 0 obj << /S /L endobj /K 19 << endobj internship report customer relationship management if interested to the applicant is true sense is. << /S /H3 Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. 39 0 obj /K 11 endobj << Assisting the organization to improve telesales, account, and /Type /Page /Pg 27 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /C2_0 506 0 R endobj >> >> /CropBox [0.0 0.0 595.32 841.92] An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. endobj /K 1 endobj /Im3 461 0 R Other programs such as JIT and MRP also made use of null null null 336 0 R null 337 0 R null null 338 0 R null 157 0 obj /Group 478 0 R >> /Pg 60 0 R endobj /S /L 364 0 obj << /P 627 0 R /Rotate 0 /SourceModified (D:20140713185718) /P 17 0 R /Pg 34 0 R /Pg 27 0 R 195 0 obj /K 8 endobj /K 89 /K 561 0 R /K 11 /S /P 331 0 obj /TT3 476 0 R endobj 333 0 obj and databases on individual customer interactions, marketers aim to /K 258 endobj >> /P 17 0 R provided new possibilities and CRM took off as providers began /P 17 0 R

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