I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Grief! Make sure that the correct date range is selected. I'm not sure I would have figured that out if I didn't stumble across this forum. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Does anybody have a moment to help? You signed in with another tab or window. I was convinced I was missing something and racked my brains over it. Rated Accounts by State The record count for state and account rating are automatically added. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Ensure you select the correct Chart format." Review the steps to create the 'Cloud Technical Team Support Process'.". Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Are you sure it is about that? Have a question about this project? I have created and recreated the Cloud Technical Team support process more times than I can count. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. (Hint- The name of the component is not "entitlements"). Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Or "on demand email to case". Glad you solved the problem! Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. If you want to check the support process' api name, you can extract via data loader. Hi,Oh I got it! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. 3 new items on utility bar. Ensure you group report results correctly. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). If you can not, I'd look around at permissions. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Still stuck? "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. but i don't know what is next step? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Can you help how to revert it back and to see Closed status field. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! But trailhead gives an error message back. I add wrong queue to Presence Statuses but I still have the same issue. Below are tips and gotchas for each report / dashboard. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. And of course, I just tested the challenge 4 again and I passed! Grab a pen and paper. Trying new things- my baby brother practiced crawling through a tunnel. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Tonight's challenge involves the creation of two processes. :), I am unable to solve this. If you are short on time, start around the 20 minute mark. Trailhead Baby any idea? Use the search o. Hello! Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. You will need it. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Please help. My brother has started to play with me! "Can you please help me, what am I missing? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. * Able to be used on a profile level? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. and me too!! This is really a tricky one. Checkboxes: Missing 3 that should be checked. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Ensure you set up the routing for Advanced Cases properly. You, my amazing reader, get more than tips for a Salesforce Superbadge. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? How frustrating! not sure how to troubleshoot this tho..@_@, hmmm! 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. You, my amazing reader, get more than tips for a Salesforce Superbadge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. No. for Challenge 7. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. What am I missing? THANK YOU! In fact, you need to have better coding style to pass the challenges. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I'm working on the Service Cloud super badge and the error below is driving me nuts! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. please verify. Install the unmanaged package from the prework if you haven't already. January 07, 2019. donut! I've no clue what more I need to do to complete this challenge. Please guide me on this.Thanks. to your account. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Excellent statistics for your blog, thanks for taking the time to proportion with us. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. This comment has been removed by the author. Good to hear!!! Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! It's easy to miss. I started the whole of the following steps in this section with the objective of creating a macro. Ask Question Asked 2 years, 8 months ago. Ensure you create the Cloudy Weather Resolution automated action. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Note the filter. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Usually this is due to some pre-existing configuration or code in the challenge Org. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Ensure you set up the routing for Advanced Cases properly. I am unable to rename the "Service" console , I receive this message when selecting Edit. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Luckily, the macros module was very fresh in my mind. You should be prepared for a heavily scenario . @Joy.. Can you please share the solution ?r. I also got this error. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . We recommend using a new Developer Edition (DE) to check this challenge. This, like all superbadges, requires a careful read through the instructions prior to any clicking. hey,yes it was, i figured out after you replied. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Even clicked edit and save for the profile after changing console settings. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Service Cloud Specialist Superbadge Challenge 6. When I made mistakes, I simply reverted to the last saved version. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. What can I attach to help diagnose what I am still missing? "This is a standard app. Processes. Select edit page4. I usually visit your website and I always learn something new from here. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have the Milestones field in the page layout too. Hi Trailhead Baby, I'm losing my mind here. Right now he' taking a nap.so I'm off to edit some reports! I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I dont see any check box under layout properties of Knowledge. Is knowledge set up correctly on the page layout? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. That proved to be incorrect. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I can only click on the Email tab. []Safari No. Knowledge Basics for Lightning Experience. Ensure Entitlements are visible on Cases in Lightning.' This is my current version name. I'd bet that the solution is to "clone" not rename. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. this blog is beneficial and great information to share with us. I was creating 'wrong queue' queue . I have created data categories and Subcategories and have activated.But have issue with the above error. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I can't figure out what this error means. Please post some details of what you have. These have different SLA milestones an agent has to hit its the same in this section. It's a status. It has to be so simple. This worked for me. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Use Lightning Knowledge to create a knowledge base for better customer service. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Use another way to specify capacity for the routing configurations. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Did you perform any particular action to get the email available on the console ? When I made mistakes, I simply reverted to the last saved version. R&D, A project with Daddy: My favorite daily process! I ran into the same issue. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Any help would be greatly appreciated. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Something that helped was saving the report frequently. You may want to jot down notes as you read the requirements. I've been in this challenge for hours now. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Take a break, grab a snack, and watch this video. Processes. Two things try a different merge field for the name. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. This is where you start building out the ability to manage support levels. Tonight's challenge involves the creation of two processes. Thank you very much for such an interesting post. I wish I had a good answer for you! I am not sure what I'm doing wrong? Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Any ideas that can help me? Challenge 5 error : We can't find a field called 'Question Long Text Area'. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? If you are short on time, start around the 20 minute mark. Back to the superbadge. thing I could be missing?Thanks in advance! Intermediate case users can access both lists of cases. Ensure Agents have access to Knowledge when viewing a Case". I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). I was able to work out a solution, I will outline it below. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Think of this like a Sales Process. where you have opportunity stages associated with the process. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . You have to make the article "Linking SP-100 to SP-200" visible to everyone. Hi fixed it. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Keep working, great job i believe you should like my post home care specialists. Still stuck? The custom email button I made was visible instead but was not approved by the Trailhead check. "my report is looking all correct. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Click the cog in the upper right hand corner. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help.